ASIC HARDWARE & SITES
RETURN POLICY
IIISIDE by Polyflex Capital Corp. – Return & Replacement Policy
Last Updated: December 24, 2025
IIISIDE by Polyflex Capital Corp. is proudly based in Edmonton, Alberta, Canada, and serves customers across Canada and the United States. We stand behind the quality of our products and inspect all orders prior to shipment.
1. Defective Products Only
We accept returns or replacements only for defective products.
Returns are not accepted for:
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Change of mind or buyer’s remorse
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Accidental damage or misuse
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Normal wear and tear
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Cosmetic imperfections that do not affect functionality
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Products that have been used, modified, or improperly handled
2. Reporting a Defect
If you receive a product that is defective or not functioning as intended, you must contact us within 7 days of delivery.
To submit a claim, email:
Please include:
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Order number
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Description of the issue
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Clear photos or video showing the defect
Failure to report within this timeframe may result in denial of the claim.
3. Claim Review & Resolution
All defect claims are reviewed on a case-by-case basis. Once approved, we will offer one of the following, at our discretion:
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A replacement product at no additional cost, or
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A refund of the purchase price to the original payment method
We may request additional information or troubleshooting steps before approval.
4. Return Shipping (Canada & United States)
If a return is required:
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We will provide return authorization and instructions
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For approved defective items, return shipping costs will typically be covered
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Items returned without authorization may be refused
Cross-border return shipments must follow our provided instructions to avoid customs delays.
5. Refund Processing
Once a returned item is received and inspected:
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Refunds are processed within 3–7 business days
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Refunds are issued to the original payment method
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Original shipping fees, duties, or taxes are non-refundable, unless required by law
6. Non-Returnable Conditions
The following are not eligible for return or refund:
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Damage caused after delivery
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Improper use, abuse, or neglect
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Unauthorized modifications or repairs
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Loss due to environmental factors (liquid exposure, heat, impact)
7. Contact Information
IIISIDE by Polyflex Capital Corp.
Edmonton, Alberta, Canada
Customer support response time: 24–48 business hours
8. Governing Law
This policy is governed by the laws of the Province of Alberta, Canada, and applicable federal laws of Canada, without regard to conflict of law principles.